Southwest Airways says it is providing an apology and “gesture of goodwill” to passengers after the airline canceled and delayed hundreds of flights this week.

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Almost 2,400 flights had been canceled from Saturday by way of Monday which the airline blamed on unhealthy climate and air site visitors management points. The disruptions left passengers stranded at airports throughout the nation, with many airing their frustrations out on social media.

“In these conditions, we do our greatest to make issues proper, and we’re working immediately with prospects who’ve been impacted by the latest disruptions providing our apology and a gesture of goodwill,” a Southwest spokesperson instructed FOX Enterprise.

This so-called goodwill gesture comes within the type of a Southwest LUV Voucher, which might be utilized to future Southwest journey, based on the Texas-based service.

SOUTHWEST AIRLINES FACES FIFTH DAY OF DELAYS, CANCELLATIONS

“Moreover, when a flight is canceled by Southwest, and the shopper chooses to not journey, the shopper can retain their journey funds from the ticket for future journey or request a refund of the ticket,” the spokesperson added.

Southwest has solely mentioned that unhealthy climate and air site visitors management points in Florida on Friday triggered cascading failures by which planes and pilots had been trapped out of place for his or her subsequent flight.

The disaster peaked on Sunday, when the airline canceled greater than 1,100 flights, or 30% of its schedule. By Tuesday night, it had canceled fewer than 100 flights, or 2% of its schedule, though greater than 1,000 flights had been delayed, based on monitoring service FlightAware.

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By Tuesday, when delays and cancellations lastly began to ease, CEO Gary Kelly issued an apology to prospects throughout an interview on “Good Morning America” saying, “This isn’t what we wish however sadly, it simply takes a few days to get issues again on observe.”

Kelly mentioned Southwest was hit so onerous as a result of over half its fleet touches the Sunshine State.

“We’ve got a linear route system. We’re simply completely different.” Kelly mentioned, additional arguing, “Everybody was impacted on Friday and everybody was impacted in a really huge approach.”

SOUTHWEST FLIGHT CANCELLATIONS, DELAYS CONTINUE MONDAY AFTER DISRUPTIVE WEEKEND

The woes this previous week comes simply after the service struggled all summer season with delays and cancellations. Even a senior govt admitted to staff that the airline continues to be understaffed and may want to scale back flights in November and December.

The Related Press contributed to this report. 

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