It occurred final summer time on American Airways, then Spirit Airways. This previous weekend Southwest Airways canceled a whole lot of flights nationwide, leaving passengers stranded generally for days, incurring additional journey prices whereas attempting to determine get dwelling. 

The Southwest Airlines rebooking line at Phoenix Sky Harbor International Airport on Sunday, Oct. 10. Southwest Airlines has canceled more than 1,000 Sunday flights across the country after canceling 800 on Saturday.

© Daybreak Gilbertson / USA TODAY NETWORK
The Southwest Airways rebooking line at Phoenix Sky Harbor Worldwide Airport on Sunday, Oct. 10. Southwest Airways has canceled greater than 1,000 Sunday flights throughout the nation after canceling 800 on Saturday.

It is a extremely irritating state of affairs particularly if in case you have an pressing motive to journey or get again dwelling. The surprising prices of extra resort nights or rental automobile days, even perhaps a brand new airline ticket, are a burden to your finances. 

If you end up dealing with a flight cancellation, listed here are 5 issues to know as a shopper to make this journey headache somewhat extra bearable. 

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Obtain your airline’s app instantly

Earlier than you journey, be sure you have your airline’s app downloaded to your telephone. If issues go mistaken, the airline will ship messages to your telephone to provide you with a warning.

In case your flight will get canceled or delayed, use the app to keep away from losing your time standing in line or on maintain ready for an agent.

See for those who can rebook by the app. Even if you cannot, it is value checking what flight choices can be found as a substitute of taking the very first thing the agent provides you. 

The identical is true for reserving a resort in a crunch. If the airline hasn’t supplied you a resort, you may keep away from the nightmare of going from one airport resort to a different solely to search out out that spot is totally booked with passengers dealing with the identical delays by looking for close by motels in your telephone after which calling or reserving on-line.

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Know your rights

U.S. federal legislation presents only a few protections for vacationers. Nonetheless, it is value studying what’s required of airways so you recognize your rights ought to you might want to assert these. 

In case you cancel your flight or it is delayed, you aren’t entitled to a refund. Nevertheless, if the airline cancels your flight, you might be entitled to a refund even for those who bought a nonrefundable ticket.

Airways might attempt to get you to take a journey credit score for the unused fare. Simply know you could have the best to a refund if the airline is liable for the cancellation. 

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Learn the airline’s contract of carriage

Airways aren’t required to do a lot beneath federal legislation, however their contracts of carriage will define what they could present as a courtesy. Learn by your airline’s contract of carriage. If it says resort, transportation or meals is typically supplied, ask the agent if the airline will provide it in your case.

In case you’re unsuccessful in getting the airline to cowl any of those surprising prices, ask if the airline has any reductions organized with resort companions. Typically they’re going to have a reduction code that can a minimum of prevent somewhat cash in your room price. 

You can also ask to be booked on one other airline. That is normally on the agent’s discretion, so be sure you ask properly. 

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Know what advantages your bank card or journey insurance coverage gives

Some bank cards and journey insurance coverage insurance policies embrace journey delay or journey interruption protection. This protection reimburses you for bills incurred as a result of your journey was disrupted. Which means you may get reimbursed for a resort or different transportation, akin to one other airplane ticket or a rental automobile to get again dwelling.

Learn your insurance coverage paperwork or contact your bank card issuer to search out out if the cardboard to procure your ticket with presents any protections. There’s normally a restrict to how a lot you may declare so make certain to test that as properly.

File a grievance with the Division of Transportation

If the airline hasn’t resolved your situation to your satisfaction, you do not have to finish there. The Division of Transportation oversees the industrial aviation trade and you’ll file a grievance at

You’ll be able to join with Arizona Republic Client Journey Reporter Melissa Yeager by electronic mail at [email protected] You can too comply with her on Twitter and Instagram. 

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This text initially appeared on Arizona Republic: If Southwest Airways canceled your flight, listed here are 5 journey ideas you might want to know

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